Refund policy
At Gallory Hive, all products are made to order using a Print-on-Demand (POD) service. Because of this, we do not accept returns or offer refunds.
However, we gladly offer exchanges in the following cases:
- The product arrives damaged
- You receive the wrong item or size
How to request an exchange or replacement:
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Contact us at hello@galloryhive.com within 5 days of receiving your order.
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Provide your order number and clear photos of the issue.
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Once verified, we will coordinate with our vendor to issue a replacement or exchange.
Non-returnable items:
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Custom-made items without defects
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Items returned without prior approval
Return the product within 7 days. We will deliver the replacement within 15 days/time
If you have any questions, please reach out to us at hello@galloryhive.com.